Community Resource List

Get Accurate SNAP, HEAP, Medicaid Info Without Waiting for an Agent

The DSS OneNumber (formerly Infoline) offers a quick way for clients to get accurate information about their case without waiting to speak with a DSS OneNumber agent.

Clients can use the DSS OneNumber self-service feature to hear automated case information and request certain forms for some of the Agency's largest benefit programs, including

SNAP (Supplemental Nutrition Assistance Program)
Cash Assistance
Medicaid
HEAP (Home Energy Assistance Program),

Types of Self-Service Information and Requests Available for Clients

The list below provides the automated case information and form requests that are available to clients who use the self-service feature.

SNAP & Cash Assistance

Application or case status
Appointment information
Benefit amount
Case member details
Budget letter requests
Payment information
Recertification information
Request forms

Medicaid

Application or case status
Coverage type & status
Deferral status
Deferral extension requests
Individual status
Renewal status
Request forms
Surplus information

Home Energy Assistance Program (HEAP)

Application status
Benefit period
Benefit status
Benefit type

Payment amount, status, and type

Use the ACCESS HRA button below to apply for some HRA benefits, submit documents for the application, manage the case, and more.

Click on the ACCESS HRA Users Guide below for more information.

ACCESS HRA

Access HRA Users Guide

Prepare Now for Changes to Medicaid Renewal Rules Coming April 2025

In April 2025, clients will need to receive and respond to their renewal forms to prove eligibility and continue to receive Medicaid benefits. Non-responsive clients cases will be closed, starting with those
whose authorization ends in April 2025.

Renewal forms will be sent via mail as early as January.

A cover letter titled “Act Now! Medicaid Renewal Rules Have Changed” will be included with all Medicaid renewal notices.

More New Yorkers Are Eligible for Help With NYC Transit Expenses

Fair Fares NYC
income eligibility has increased as of January 7, 2025 allowing more NYC
households to be eligible for discounted fares.

The Fair Fares transit discount program’s income eligibility standard has increased to 145% of the federal poverty level for NYers aged 18 – 64 allowing more New Yorkers the ablity to utilize this critical discount to commute to work, visit friends and family, access medical care.

The Fair Fares NYC Program offers NYC
residents a 50% discount on subway and eligible bus fares.

View the “How to Enroll” video here.

Enroll Here

Get Free Books by Mail

Brooklyn Public Library (BPL) offers a free delivery service for homebound seniors and people with a disability. Books are delivered by mail in a reusable envelope and are
returned with prepaid postage.

To register, click on the link below for the printable form, have it signed by a doctor, nurse, or social worker and return it by mail or fax.

BPL Books by Mail service can
be reached at (718) 236-1760.

Printable Form

Safeguard Your SNAP Funds

Safeguard your SNAP funds from being theft by tracking spending on the safe ACCESS HRA Mobile App.
With EBT skimming thefts increasing alarmingly over the past year, protecting your SNAP funds is critical.

Click for App

Find Unclaimed Funds

New New York State legislation has enabled the Office of the State Comptroller to expedite certain unclaimed funds payments of $250 or less.

Every day, the NYS Comptroller's office returns over $1.5 million.

Check today if any of that money is meant for you.

Click on the button below to search for any unclaimed funds associated with your name.

Try your legal name, nickname and first initial.

Search Here

Make the Call!

Cell phone theft should be immediately reported to your provider.
With the passage of the Brian Simonsen Bill in NYS as of November 26, 2024, cell phone providers in New York are required to deactivate cell phones reported as stolen, rendering them obsolete.
The law will deter criminals, enhancing public safety by saving lives, property, and personal information from falling into the hands of unscrupulous individuals.